Disconnection of Actiwear during training can result from issues with one or more of the following devices:

• Tablet (XBody Go/Pro)
• XPoint Router
• Actiwear

To troubleshoot the issue, follow these steps to narrow down the problem:

1. Standalone Mode Test: If an XPoint Router is present, switch it off and use the tablet in Standalone (AP) mode to see if the issue persists.
2. Actiwear Isolation Test: If multiple Actiwears are on the network but only one is disconnecting, the issue is likely with that specific Actiwear.
3. Tablet Isolation Test: If multiple tablets are available at the location, check if all tablets encounter the same issue.

Possible Solutions for Each Device

General Checks

• Inspect all devices for any visible external damage.
• Ensure that the charging cables and power adapters for all devices are fully functional.

Actiwear

• Ensure that the Actiwears are fully charged.
• Update the Actiwear’s firmware via the Administrator/Software Update menu.
• It is advisable to update the tablet’s software version first, as newer tablets come with updated firmware for the Actiwear.

XPoint Router

• If possible, position the router in an open space with minimal interference, as close as possible to the training area.
• On the tablet, navigate to Administrator/Network mode and click the pen icon above the Studio mode. This view allows you to monitor the network and select a Wi-Fi channel. Choose the least crowded channel.
• Verify that the correct country is selected for the XPoint Router.
• Ensure only one XPoint Router is active at a time.
• Depending on the router type, consider switching from a 2.4GHz network to a 5GHz network for better performance.

Tablet

• Ensure that the tablets are fully charged.
• If two or more tablets are in use, make sure all tablets are set to Studio mode and connected to the router. Tablets in different modes can interfere with the Actiwears' network connection.
• In Standalone mode, check if the tablet creates an Access Point (AP) network by looking at the icon in the top right corner. If the AP icon displays with an "X" on top indefinitely, it may indicate a hardware issue with the tablet.
• Update the tablet to the latest software version.

Next Steps

If you continue to experience stimulation issues after maintaining the components, please contact us via email. Include the following details:

• Description of the issue experienced
• Steps taken to identify the faulty parts
• Serial number of the affected parts