Troubleshooting: Tablet Issues

Troubleshooting: Tablet Issues

Tablets may experience the following issues:

  • Tablet stuck on the booting screen
  • Charging and battery problems
  • Tablet unable to connect to the network
  • Unable to start training with the tablet
  • External damages

Possible Solutions for Each Issue

General Troubleshooting

  • Check the device and the power adapter for any visible damage.
  • Ensure the tablet is fully charged.
  • Verify that the tablet is running the latest software version.

Tablet Stuck on Booting Screen

  • If the tablet is stuck on the booting screen, hold down the power button for 15 seconds to force a shutdown, then try to restart it.
  • Ensure that the tablet is charged by leaving it on charge for at least an hour.
  • If the issue persists after multiple restarts, please contact our customer support. Contact details are provided at the end of this guide.

Charging and Battery Problems

  • Ensure that the power adapter is functioning properly and is securely connected to the tablet.
    • The white LED on the port that connects to the tablet indicates if it is charging.
  • Check if the charging port is free of any contamination.
  • Leave the tablet on charge for 4-5 hours to fully charge it, then switch it on.
  • If the tablet loses charge quickly, it may indicate a failing battery.

Tablet Can’t Connect to the Network

  • In Standalone mode, check if the tablet creates an Access Point (AP) network by looking at the icon in the top right corner. If the AP icon displays with an "X" on top indefinitely, this may indicate a hardware issue with the tablet.
  • Ensure the XPoint Router is functioning correctly.
  • Confirm that the tablet is set to the correct network mode. If using multiple tablets, a router is needed to unify the tablet and Actiwears onto one network.
    • If only using one tablet and no XPoint router is present, choose Standalone Mode.
  • Verify that the router’s Network ID is correctly entered into the tablet. 

External Damages

  • If the tablet shows external damage (e.g., a broken screen), please contact our customer support.

Next Steps

If you continue to experience stimulation issues after performing these troubleshooting steps, please contact us via email. Include the following details:

  • Description of the issue experienced
  • Steps taken to identify the faulty parts
  • Serial number of the affected parts



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